Is it the packaging or the suds inside? This was a question raised in one of my marketing classes last century. I assume that it is still a topic of discussion today. My experience tells me that packaging sells a product for awhile, but if the soap doesn’t clean the laundry, it won’t be on the market for long.
So, what’s more important to you as you launch your eLearning site? Is it the website look? Is it the functionality (how many bells and whistles it has)? Or, is it your content, which is the product you’re really selling?
The answer to this dilemma is no different than any other consumer product or service: focus on what your customer wants and you’ll be fine. Generically, customers of eLearning want, in no particular order:
- Easy access to the content
- A reliable platform that won’t crash or eat work
- Engaging content
- Useful content
- Validation of knowledge in the form of feedback (grades) and proof for others (a certificate for instance)
- Interaction with others
Of all of the inquiries I receive from small business owners and entrepreneurs who want to put their content online, 9 out of 10 confuse the marketing of the product (eLearning) with the product itself. The best web solution for delivering an eLearning product is probably not the same as the best web solution for marketing that product. It is simply coincidence that they are both -along with selling of the product – hugely dependent on Internet applications. The distinction was more obvious 30 years ago when laundry soap was in a box, marketed on TV, and sold in a store.
I have two Moodle sites, one WordPress blog, and one Drupal site with 14 sub-domains (powered by WordPress). To set up all 18 URLs cost a fraction of what custom PHP coding to make Moodle work “seamlessly” with WordPress would’ve cost. My annual costs are minimal and each site can be upgraded without breaking any interfaces. I have the extra flexibility of having vastly different themes and copy on each one, different plug-ins installed, and targeting each one specifically to a market segment rather than having everyone search for what she needs on one “integrated” site. I don’t sell “products”, so I don’t need a shopping cart, but if I did, I would have a separate site with a shopping cart plug-in, or I’d have a sub-domain with something like Zen Cart installed. For the few products I have sold, I have used Amazon.com and eBay.
In future posts, I’ll discuss in more detail…
…as they apply to teaching (eLearning), selling (shopping carts), and marketing.
My advice to all of you trying to “design” your eLearning and marketing sites:
Go the easiest route to please your customers. Avoid custom coding for anything except your theme (as long as it is upgradeable). Make the best “laundry soap” you can and package it in a convenient, pleasant, “paper box”. Concentrate on what you do best and you’ll do well!